Ballistic Advantage is committed to fast, reliable order fulfillment. Most orders ship within 5–7 business days. Processing times may vary during promotions, product launches, or holidays. You’ll receive tracking information as soon as your order ships.

Order Processing

• Orders start processing immediately after checkout.
• Modifications or cancellations are not guaranteed once submitted.
• Orders placed after the daily carrier cutoff times ship the next business day.
• Processing excludes weekends and holidays.

Shipping Methods & Delivery

• Available shipping options are shown at checkout.
• Delivery timelines are estimates and not guaranteed.
• Carrier delays may occur due to weather, volume, or operational issues. Once a package is with the carrier, Ballistic Advantage is not responsible for transit delays.
• Orders above a certain value may require a signature upon delivery.
• Some regulated items ship only to valid FFL dealers.
• Orders may be adjusted to comply with applicable federal, state, or local laws.

Address Policy

Customers are responsible for providing accurate shipping information. Ballistic Advantage is not responsible for:

• Incorrect or incomplete addresses entered at checkout.
• Delivered packages that are considered fulfilled.
• Packages sent to incorrect addresses.

Address Changes

• Changes are not guaranteed once an order is placed.
• Requests should be submitted immediately after purchase.
• If shipped, contact the carrier directly for assistance.
• Packages in transit cannot be rerouted or intercepted.

Returned to Sender (RTS)

Orders may be returned due to invalid/incomplete addresses, failed delivery attempts, or package refusal. Customers are responsible for reshipping, and the address must be corrected before reshipment.

Delivered Packages

• If tracking shows Delivered, the order is considered complete.
• Check the surrounding areas (porch, mailbox, garage) and with neighbors or building management.
• Contact the carrier if necessary.

Ballistic Advantage is not responsible for stolen packages.

Lost Packages

• Initiate a carrier investigation if tracking shows no delivery.
• Resolution timelines depend on the carrier.
• Replacement or refund decisions follow claim validation.

Missing or Damaged Items

• Claims must be submitted within 72 hours of delivery and include:
• Order number.
• Issue description.
• Clear photos of the product and packaging.
• Late reports may result in claim denial.

Misshipped Orders

• Notify us within 72 hours.
• Item must be unused and in original packaging.
• An RMA will be issued to correct the shipment.

Claims & Investigations

• We may request additional documentation.
• Claims with insufficient evidence may be denied.
• Accounts with repeated claims may be flagged.

Chargebacks

• Contact support before initiating a chargeback.
• Chargebacks pause internal resolution.
• All supporting documentation will be submitted.
• Accounts with chargebacks may be restricted from future purchases or support until resolved.

Fraud Prevention

• Order verification before shipment.
• Suspicious orders may be held or canceled.
• Additional identification may be required.

Returns & Exchanges

Returns or exchanges must be initiated within 30 days of receipt.

• Items must be unused and in original packaging.
• Customers are responsible for return shipping.
• Lost or damaged returns are the customer's responsibility; file claims with the carrier.
• Exchanged items within 30 days do not incur a restocking fee.
• Submit a Help Desk Ticket through your My Account to process an exchange. Non-account users can complete the form on the My Account page.

FAQ