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Terms and Conditions

Terms and Conditions

Payment

You can pay for your order by credit card or debit card. We currently accept payment from all major credit card companies. Payment is taken at the time of your order and authorization must be approved before we can deliver your order. Payment is received in US Dollars only.

Delivery

It is our goal to ship all orders within 3-5 business days after the order is placed. However, due to seasonal demand and/or market fluctuation, shipping times may vary. Items will be delivered via the delivery method chosen at the time of purchase. If for some reason an item is not available, we will contact you directly as soon as possible to make arrangements for future delivery or provide you the option to receive a refund or credit on the item.

If your order contains a lower receiver, there may be an extended period of time needed to process your order as we acquire or update your selected FFL. Your delivery time frame may change depending on how long this process takes. To speed up this process, you may have your FFL submit their paperwork via email to [email protected].

Any order placed on our website that is over $500 USD will require a signature when being delivered.

Return Policy

If you are not entirely satisfied with your purchase, we're here to help. Please read the guidelines below for our return policies and procedures.

General Policy

All items must be returned within 30 days and be in new, unused or unaltered condition including all packaging contents. A 10% restocking fee applies to orders being returned to the original payment method. Original shipping charges are non-refundable and returnee is responsible for return shipping. We do not accept returns on used, blemished (purchased as blem), or custom engraved/laser etched items. Attempted returns on non-refundable items will be sent back at the shipper's expense.

Cancellation Policy

During normal business hours, Mon-Fri 9-4p EST, online retail orders may be cancelled within 4 hours from time of purchase. Orders placed outside of normal business hours cancelled within the first 4 normal working hours on the next business day.

Exception to this policy may be made on a case-by-case basis. Please contact customer service for your request. 

Apparel Policy

We’re aware it can be difficult to correctly order your size from time-to-time, which is why we offer returns on apparel! As long as the item is in new, unworn condition with all liners and tags still attached, we’d be more than happy to assist with processing a return within 30 days of the purchase date. Upon receipt, we’ll issue a refund to the original payment method or apply store credit to your online account to exchange for the new size or color preferred. Please create a help desk ticket through our Contact Us link for further assistance.

At this time we are not able to accept returns on apparel.  

Exchanges & Store Credit

Orders being exchanged or returned to store credit will not be charged a restocking fee. To ensure your exchange is handled properly, please contact us at 407.347.4584 or create a Help Desk Ticket on your My Account page. If you don't have an account with us, please go to the Contact Us page and fill out the form.

Warranty

If for any reason you have a warranty issue with one of our products, please contact us at 407.347.4584 or create a Help Desk Ticket on your My Account page. If you don't have an account with us, please go to the Contact Us page and fill out the form. PLEASE NOTE: We cannot provide warranty work if your items have been altered by you or anyone other than Ballistic Advantage from their original state. Contact Us if you have any questions regarding this policy.

Please describe your situation, include your name and order number or transaction id. One of our technical specialists will then review your claim and contact you within 3-5 business days.

If you have images to send, please email them to Contact Us and include your Help Desk Ticket number in the subject field.

Damaged Lost/Items

In regards to claims dealing with damaged, lost or blemished products we ask that you create a Help Desk Ticket on your My Account page. If you don't have an account with us, please go to the Contact Us page and fill out the form for review within 72 hours upon receiving the shipment.

If you have images to send, please email them to Contact Us and include your Help Desk Ticket number in the subject field.

Failed background check

There will be a 30% restocking fee for all controlled items returned due to a failed background check or a denied underage purchase.

Contact & Return Address

If you have any other questions or concerns, please contact us.

Ballistic Advantage
2550 Ocoee Apopka Rd, Unit 100
Apopka, FL 32703
Call: 407.347.4584

Mobile Terms & Conditions

Ballistic Advantage offers its customers mobile marketing alerts regarding promotions, sales, offers, and cart reminders by SMS message (the "Service") on short code 72076. Customers may also sign up to receive order and shipping notifications by SMS message (the "Service") on short code 83789. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

Signing Up and Opting-In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Ballistic Advantage reserves the right to stop offering the Service at any time with or without notice.

By opting into the Service, you:

  • Authorize Ballistic Advantage to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
  • Acknowledge that you do not have to agree to receive messages as a condition of purchase.
  • Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
  • Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please contact us at 540 Logistics Lane, Ocoee, FL 34761. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.
Content You May Receive

Once you affirm your choice to opt-in to the Service on short code 72076, your message frequency may vary. You may receive alerts about:

  • Sales
  • Promotions
  • Offers
  • Cart reminders

Once you affirm your choice to opt-in to the Service on short code 83789, your message frequency may vary. You may receive alerts about:

  • An order has been placed
  • An order has been shipped
  • An order has been delivered
Charges and Carriers

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Ballistic Advantage may add or remove any wireless carrier from the Service at any time without notice. Ballistic Advantage and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

To Stop the Service

To stop receiving text messages from Ballistic Advantage, text the word STOP to 72076 or 83789 any time or reply STOP to any of the text messages you have received from Ballistic Advantage. After texting STOP to 72076 or 83789, you will receive one additional message confirming that your request has been processed.

Questions

You can text HELP for help at any time to 72076 or 83789. You can contact us by phone at 407.347.4584. You can also contact us at https://www.ballisticadvantage.com/contact.

Changes to Terms

These mobile terms and conditions are subject to change at any time without notice.