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Terms and Conditions

Terms and Conditions

Payment

You can pay for your order by credit card or debit card. We currently accept payment from all major credit card companies. Payment is taken at the time of your order and authorization must be approved before we can deliver your order. Payment is received in US Dollars only.

Delivery

It is our goal to ship all orders within 3-5 business days after the order is placed. However, due to seasonal demand and/or market fluctuation, shipping times may vary. Items will be delivered via the delivery method chosen at the time of purchase. If, for some reason, an item is not available, we will contact you directly as soon as possible to make arrangements for future delivery or provide you the option to receive a refund or credit for the item.

If your order contains a lower receiver, there may be an extended period of time needed to process your order as we acquire or update your selected FFL. Your delivery time frame may change depending on how long this process takes. To speed up this process, you may have your FFL submit their paperwork via email to [email protected].

Any order placed on our website that is over $500 USD will require a signature when being delivered.

Return Policy

If you are not entirely satisfied with your purchase, we're here to help. Please read the guidelines below for our return policies and procedures.

General Policy

All items must be returned within 30 days and be in new, unused, or unaltered condition, including all packaging contents. A 15% restocking fee applies to orders being returned to the original payment method. Original shipping charges are non-refundable, and the returnee is responsible for return shipping. We do not accept returns on used, blemished (purchased as blem), or custom-engraved/laser-etched items. Attempted returns on non-refundable items will be sent back at the shipper's expense.

Cancellation Policy

Due to the rapid processing of orders, we are unable to accept cancellations once an order has been placed.

Exceptions to this policy may be made on a case-by-case basis. Please contact customer service for your request.

Apparel Policy

At this time, we are not able to accept returns on apparel.

Exchanges & Store Credit

Orders being exchanged or returned to store credit will not be charged a restocking fee. To ensure your exchange is handled properly, please get in touch with us at 407.347.4584 or create a Help Desk Ticket on your My Account page. If you don't have an account with us, please go to the Contact Us page and fill out the form.

Warranty

If for any reason you have a warranty issue with one of our products, please contact us at 407.347.4584 or create a Help Desk Ticket on your My Account page. If you don't have an account with us, please go to the Contact Us page and fill out the form. PLEASE NOTE: We cannot provide warranty work if your items have been altered by you or anyone other than Ballistic Advantage from their original state. Contact Us if you have any questions regarding this policy.

Please describe your situation, including your name and order number or transaction ID. One of our technical specialists will then review your claim and contact you within 3–5 business days.

If you have images to send, please email them to Contact Us and include your Help Desk Ticket number in the subject field.

Any reimbursement applies only to orders purchased directly from Ballistic Advantage and must be requested within the applicable refund time frame.

Damaged, Lost/Missing Items

In regards to claims dealing with damaged, lost/missing, or blemished products we ask that you create a Help Desk Ticket on your My Account page. If you don't have an account with us, please go to the Contact Us page and fill out the form for review within 72 hours upon receiving the shipment.

If you have images to send, please email them to Contact Us and include your Help Desk Ticket number in the subject field.

Failed Background Check

There will be a 30% restocking fee for all controlled items returned due to a failed background check or a denied underage purchase.

Contact & Return Address

If you have any other questions or concerns, please contact us.

Ballistic Advantage
2550 Ocoee Apopka Rd, Unit 100
Apopka, FL 32703
Call: 407.347.4584

Mobile Terms & Conditions

Ballistic Advantage offers its customers mobile marketing alerts regarding promotions, sales, offers, and cart reminders by SMS message (“Service”) on short code 72076. Customers may also sign up to receive order and shipping notifications on short code 83789. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

Signing Up and Opting In to the Service

Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service starts, you will need to agree to these Terms. Ballistic Advantage reserves the right to stop offering the Service at any time with or without notice.

By opting into the Service, you:

  • Authorize Ballistic Advantage to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile number associated with your opt-in.
  • Acknowledge that you do not have to agree to receive messages as a condition of purchase.
  • Confirm that you are the subscriber or authorized user of the number provided.
  • Consent to the use of an electronic record to document your opt-in. For a paper or email copy, contact us at 540 Logistics Lane, Ocoee, FL 34761.
Content You May Receive

Once you affirm your choice to opt-in to the Service on short code 72076, your message frequency may vary. You may receive alerts about:

  • Sales
  • Promotions
  • Offers
  • Cart reminders

Once you affirm your choice to opt-in to the Service on short code 83789, your message frequency may vary. You may receive alerts about:

  • An order has been placed
  • An order has been shipped
  • An order has been delivered
Charges and Carriers

Message and data rates may apply. Please consult your wireless carrier for pricing details. Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, and others. Ballistic Advantage and carriers are not responsible for delays or delivery failures.

To Stop the Service

To stop receiving text messages from Ballistic Advantage, text STOP to 72076 or 83789 at any time. You will receive one additional message confirming that your request has been processed.

Questions

You can text HELP for help at any time to 72076 or 83789. You can contact us by phone at 407.347.4584 or visit https://www.ballisticadvantage.com/contact

Changes to Terms

These mobile terms and conditions are subject to change at any time without notice.